Return and Refund Policy
At The Ultimate Shoppers, customer satisfaction is our top priority. Our Return and Refund Policy ensures transparency and clarity for our valued customers while addressing returns and refunds for both individual and wholesale orders. Please read the following details carefully to understand our process.
1. Eligibility for Returns
- Items must be returned within 7 days of receipt.
- Products must be unused, in their original condition, with tags, packaging, and accessories intact.
- Returns are not accepted for:
- Customized or personalized items.
- Perishable goods.
- Bulk/wholesale orders unless damaged or defective.
- Proof of purchase (invoice or order confirmation) is mandatory.
2. Initiating a Return
- Step 1: Contact our customer support team at info@theultimateshoppers.com within the eligible return period.
- Step 2: Provide order details and reasons for return. If applicable, include photos of damaged or defective items.
- Step 3: Upon approval, you will receive return instructions, including a return authorization number (RAN).
- Step 4: Ship the product to the provided address using a trackable shipping method.
3. Return Shipping Costs
- Customers are responsible for return shipping costs unless:
- The item was damaged or defective upon receipt.
- The wrong item was delivered.
- For eligible cases, we will reimburse shipping costs upon verification.
4. Refund Process
- Refunds are processed after we receive and inspect the returned item.
- Refunds are issued to the original payment method within 7-10 business days of return approval.
- For wholesale orders, refunds are subject to additional verification and may take 10-15 business days to process.
- Non-refundable fees:
- Shipping charges from the original order.
- Transaction fees from payment gateways, if applicable.
5. Exchanges
- Exchanges are permitted for the same item (subject to availability) or a product of equal value.
- If the exchange item is unavailable, a refund will be processed instead.
6. Wholesale Orders
- For bulk/wholesale shipments, returns are limited to cases of defective, damaged, or incorrectly shipped items.
- Claims for such issues must be made within 7 days of delivery.
- Inspection reports may be required for verification before approval of the return or refund.
7. Damaged or Defective Items
- If you receive a damaged or defective product, contact us immediately.
- We will replace the item or issue a refund after verification.
- Keep all original packaging and documentation until the issue is resolved.
8. Business Solutions Services
- Refunds for service-related transactions (consultations, strategies, or end-to-end solutions) are not offered unless explicitly stated in the service agreement.
- If you are unsatisfied with the service, please contact us to resolve the issue.
9. Non-Returnable Items
The following items are not eligible for returns or refunds:
- Downloadable software or digital products.
- Gift cards.
- Items purchased during clearance sales.
10. Contact Us
For questions or assistance with returns and refunds, contact us:
- Email: info@theultimateshoppers.com
- Operating Hours: 9:00 am – 6:00 pm
We aim to make your shopping and business experience seamless and satisfying. Thank you for choosing The Ultimate Shoppers!